Privacy Policy
Last updated: 15 October 2026
1. Who We Are
Hair & Smile provides information and introductions for hair transplant, dental, and aesthetics treatments in Turkiye. This policy explains how we collect, use, and protect your personal information when you use our website or contact us (e.g. via live chat or email).
2. Information We Collect
We may collect:
- Contact details — such as name, email, phone number, and country when you contact us via live chat, WhatsApp, email or other channels
- Enquiry details — information you share about your treatment interests (e.g. hair transplant, dental, city preference)
- Technical data — such as IP address, browser type, and pages visited when you use our website (e.g. via cookies or similar technologies)
3. How We Use Your Information
We use your information to:
- Respond to your enquiries and provide information about treatments and clinics
- Introduce you to trusted clinics we work with, where you have asked for such an introduction
- Improve our website and services
- Comply with legal obligations where applicable
4. Sharing Your Information
We may share your contact and enquiry details with clinics we work with when you ask to be put in touch with a clinic or when it is necessary to arrange your enquiry. We do not sell your data to third parties for marketing. We may also share data with service providers (e.g. hosting, analytics) who act on our instructions and under agreements that protect your data.
5. Data Retention
We keep your information only for as long as needed to fulfil the purposes above (e.g. to complete your enquiry and any follow-up) and to meet legal or regulatory requirements. You can ask us to delete or correct your data (see “Your rights” below).
6. Security
We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our live chat is provided by HubSpot, and messages sent through it are subject to HubSpot’s own privacy and security practices. If you message us on WhatsApp, that conversation is also handled by WhatsApp (Meta) under its own terms and privacy policy.
7. Your Rights
Depending on where you are, you may have the right to access, correct, or delete your personal data, or to object to or restrict certain processing. To exercise these rights or ask questions about this policy, contact us via the channels provided on our website (e.g. live chat or email).
8. Cookies and Tracking
Necessary cookies keep the website and the live chat working. With your consent we also use cookies from Google Analytics, Google Ads and HubSpot to measure how the site is used and how our advertising performs; these are only set if you accept them in the cookie banner. You can change your choice at any time via “Cookie settings” at the bottom of every page.
9. Changes
We may update this Privacy Policy from time to time. The “Last updated” date at the top will be revised. We encourage you to review this page periodically.